Mister Kleen provides professional Janitorial Services to over five million square feet of commercial facilities (non-high security) throughout Washington, D.C., MD and VA on a daily basis. We successfully operate under the corporate philosophy of a professional, yet personalized contract cleaning company, and have done so for more than 35 years.
At each commercial facility, Mister Kleen provides:
Kleen Teamwork: Not only do our front-line staff, on-site supervisors, area managers and office management function as a team, but we also like to develop a team approach with our clients. We work with each client to discover their needs and develop the best plan to meet them. Together we work with our clients to develop solutions for their problems and make our work flow seamlessly into their existing structure. Although a clean work environment takes a lot of effort to develop and maintain, we work with our clients to make it seem effortless.
Kleen Safety and Training: As a company led by a Certified Building Service Executive (CBSE) and managed by Registered Building Service Managers (RBSM), Mister Kleen employs state-of-the-art technology and equipment to provide a safe and healthy environment with the best service possible. Our entire staff is thoroughly trained in the appropriate usage and mixture of cleaning products, and the proper use of all equipment prior to going onto a job-site. This is followed by extensive on the job training on the most up to date policies, procedures and processes.
Both front-line and supervisory personnel receive frequent training on various topics to develop and enhance their skills and knowledge. Floor care, advanced carpet cleaning, and OSHA regulations, are just some of the industry related topics covered in our company training sessions. Some of the resources we use for training include BSCAI National and local chapter association events. We also encourage management and supervisory personnel to become IICRC certified, a premier certification standard for the inspection, cleaning and restoration industries.
Kleen Quality: Mister Kleen understands the importance of quality in a service driven industry and devotes multiple management layers to ensure partner satisfaction. At each facility, daily operations are overseen by on-site supervisors who are the “eyes and ears” to advise clients of concerns observed in their daily routines. On-site supervisors in turn report to an Area Manager who communicates with property managers and their essential personnel on a frequent basis.
Area Managers are always available, and they use a multi-tiered approach to ensure contracts, specifications, and client satisfaction is being fulfilled. Area Managers are in contact with clients on a daily, weekly, monthly and quarterly basis to ensure that each client receives the highest level of service.