Sexual Harassment Training was held at the corporate headquarters. This was a mandatory training for all supervisors and managers. All manner of harassment was covered including how to report and address any violations.

Interested Mister Kleen team members received American Heart Association Cardiopulmonary Resuscitation (CPR) Training presented by Cynthia Fales with Adventist Health Care. Cynthia came recommended by our third party health care administrator, Jack Rushing. For 3 hours, each team member practiced on their mannequin learning lifesaving CPR for adults and children, as well as the Heimlich, a lifesaving choking release technique, and use of an Automated External Defibrillator, the electric heart paddles that shock the heart back into rhythm. All trainees earned official certification from the American Heart Association.

A Brown Bag training (a lunch time session held in house) was presented at the company headquarters on Microsoft Outlook for our managers and administrative staff. This was an expanded training of a prior session on scheduling, task managing, organizing, etc. Mister Kleen believes that maintaining an awareness of the latest technology is vital to success in our fast paced environment.

BSCAI held its Executive Seminar in Las Vegas. Ernest Clark, Jr., CBSE, President and Chad Clark, RBSM, Customer Service Manager attended this annual event. The seminar offered an excellent opportunity to learn the latest advances in our industry and topics of interest to provide education at the management and executive level.

An Immigration Seminar was held by Capitol Association of Building Service Contractors (CABSC). Krystal Dietz, Office Manager and Human Resources Generalist, David Madrid, RBSM, Customer Service Manager and Christy Clark-White, RBSM, Director of Special Services attended this seminar where representatives from The Immigration and Naturalization Service, Department of Homeland Security, US Department of Justice and Department of Labor, all spoke on the updates and changes regarding immigration policy.

Policies and Procedures Training was held for all managers and supervisors at Mister Kleen headquarters. This mandatory training was presented by Chad Clark, RBSM, Customer Service Managers and Krystal Dietz, Office Manager and Human Resources Generalist. This informative session provides a clear understanding of the reason for and the importance of each procedure and policy and how they impact our success.

An Offsite Retreat was held for select representatives of the Mister Kleen team to focus on the Strengths, Weaknesses, Opportunities and Threats of Mister Kleen. Key areas were identified and ranked in order of importance. From this exercise, action steps will be created to address each most effectively.

Hazard Communication Policy Training was held at Mister Kleen Headquarters for all Supervisors and Managers. This training was presented by Chad Clark, RBSM, Customer Service Manager and Krystal Dietz, Office Manager and Human Resources Generalist. The policies were covered regarding use, labeling, storage and potential hazards of all products used by Mister Kleen. Material Safety Data Sheets (MSDS) which provide all pertinent information on all products were discussed.

A Brown Bag training was held at the Mister Kleen headquarters in which Maggie Edwards from Butchers presented "Green Clean" to the Mister Kleen Team. The administrative staff along with operations was lead through all aspects of the "green" initiatives to make our environment healthier, from recycling to environmentally friendly cleaning products to indoor air quality.